Concierge

Job Description:

• Job Title: Concierge
• Company: Lifestyle Real Estate Services, Ltd. (Collective House Realty)
• Department: Associations
• Reports To: Community Manager, Associations

THE TEAM YOU WILL JOIN

Collective House Realty ("CHR") is a Columbus-based opportunistic real estate company specializing in condominium and homeowners association management, real estate sales, and homebuilding throughout Central Ohio. As an affiliate of Lifestyle Communities ("LC"), you'll join a dynamic team committed to providing a personalized experience showcasing our vision grounded by our purpose to Build a Connection.

WHO YOU ARE

As the Concierge, you will oversee the day-to-day front desk and resident operations of Parks Edge Condominiums Home Owners Association ("Association"). This will include but is not limited to working as a team with other assigned CHR team members, residents, Board Members and contractors.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Greet residents and guests in a professional and courteous manner and expedite all requests as required. Establish a rapport with the residents.
• Answer and direct all incoming calls
• Regular patrol of the grounds and parking garage, including monitoring security cameras Daily inspection of all primary locations of operating equipment
• Verify service contractor work orders; issue appropriate control "swipe" card for access.
• Assist in executing all scheduled meeting rooms and resident/tenant services and direct all activities as the central point of contact.
• Perform services including but not limited to grocery assistance, key assist, scanning packages, and package delivery upon request.
• When necessary, help with the training of co-workers.
• Submit service requests in the property management system, necessary building damages or deficiencies found or reported to the Concierge Desk.

DIRECT REPORTS AND REPORTING RELATIONSHIP

The Concierge reports to the Community Manager, Associations with a dotted line reporting relationship to the Assistant Manager. This role does not have any direct reports.

MINIMUM QUALIFICATIONS

• High School Diploma

• Previous experience in hospitality, customer service, or security operations is desired but not required; prior experience as a concierge is preferred.

JOB REQUIREMENTS

• Work requires a strong understanding of the Association and its condominium's infrastructure.
• Work requires strong attention to detail and accuracy.
• Work requires excellent customer service skills.
• Work requires knowledge or the ability to acquire knowledge of applicable software programs and backend administrative management.
• Work requires the ability to multitask and meet deadlines.
• Valid drivers license.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described herein represent the criteria an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to individuals with disabilities to perform these functions in accordance with applicable law.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle or feel objects, reach with hands and arms, talk, and hear. Specific vision abilities include close vision, distance vision, and depth perception.

WORK ENVIRONMENT: While performing the duties of this job, the employee will be working in a hybrid office environment

HOW WE'LL TAKE CARE OF YOU

As an affiliate of LC, we pride ourselves on caring for our team members. We offer a comprehensive benefits package with various options to meet your needs

Here are just some of the benefits we offer for being part of our team

• Full Suite of Health Benefits

• Retirement Plan with Company Match

• Competitive PTO policy

• Generous parental and family leave

• Strong Company Culture

• Career Growth Opportunities

• Community Engagement and Volunteerism

DISCLAIMER

The above information in this description has been designed to indicate the general nature and level of work employees perform within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

CHR123

Lifestyle Communities (LC) is an Equal Opportunity Employer.