Concierge Jobs in Port Moody, BC
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
Customer Experience Representative (Contract)
- Richmond, BC (15 miles from Port Moody, BC)
- 3 days ago
- Richmond, BC (15 miles from Port Moody, BC)
- 3 days ago
Resolve questions, requests and problems promptly and courteously utilizing the company CRM or other equivalent system for issue tracking and resolution reporting....
Remote WorkConcierge - Bilingual Advisor (French)
- Vancouver, BC (11 miles from Port Moody, BC)
- 30+ days ago
- Vancouver, BC (11 miles from Port Moody, BC)
- 30+ days ago
THE TEAM The mission of the Concierge Division is to connect with and delight our clients....
- Vancouver, BC (11 miles from Port Moody, BC)
- 45+ days ago
- Vancouver, BC (11 miles from Port Moody, BC)
- 45+ days ago
THE TEAM The mission of the Concierge Division is to connect with and delight our clients....
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Port Moody, BC
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Port Moody, BC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- One Call Resolution
- Weight Loss
- Guest Service
- Service-Oriented
- Courteous
- Genetics
- People Oriented
- Housekeeping
- Music
- Fitness
- Complaint Resolution
- Wellness
- Reception
- Energetic
- Reimbursement
- Customer Satisfaction
- General Office Duties
- Friendliness
- Closing
- Inbound/Outbound Calling
- Initiative
- High School Diploma
- Retail
- Writing Skills
- Flexibility
- Telephone Skills
- Verbal Communication
- Microsoft Outlook
- Events
- Typing
- Data Entry
- Interpersonal Skills
- Multitasking
- English
- Inventory Management
- Sales
- Regulations
- Policy Development
- Teamwork
- Microsoft Excel
- Microsoft Office
- Problem Solving
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
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