Concierge Jobs in Napa, CA
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
- Sonoma, CA (21 miles from Napa, CA)
- 8 days ago
- Sonoma, CA (21 miles from Napa, CA)
- 8 days ago
Coordinate all guest requests for special arrangements and/or services in a courteous and efficient manner....
Concierges are responsible for answering questions, giving direction and making detailed reservations or recommendations....
Preferred experience in a luxury hotel in Front Office and/or Concierge or Guest Services Knowledge of Napa Valley and surrounding areas, highly desirable, however not required....
- Vacaville, CA (23 miles from Napa, CA)
- 90+ days ago
- Vacaville, CA (23 miles from Napa, CA)
- 90+ days ago
Apply Description Title: Customer Care Agent within Release of Information Department Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to...
Color & Curl Concierge The Color & Curl Concierge / Colour & Curl Specialist is our steward to the industry, demonstrating our dominance in all things color related and in talent development, technical...
Demographic Data for Napa, CA
Moving to Napa, CA? Find some basic demographic data about Napa, CA below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Napa, CA
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Napa, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- One Call Resolution
- Weight Loss
- Guest Service
- Service-Oriented
- Courteous
- Genetics
- People Oriented
- Point-of-Sale System
- Housekeeping
- Music
- Fitness
- Complaint Resolution
- Quality Control Inspection
- Wellness
- Reception
- Energetic
- Inventory Control
- Reimbursement
- Customer Satisfaction
- General Office Duties
- Friendliness
- Closing
- Inbound/Outbound Calling
- High School Diploma
- Retail
- Driving
- Writing Skills
- Flexibility
- Telephone Skills
- Verbal Communication
- Microsoft Outlook
- Events
- Typing
- Interpersonal Skills
- English
- Multitasking
- Inventory Management
- Sales
- Regulations
- Policy Development
- Teamwork
- Microsoft Excel
- Microsoft Office
- Time Management
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills