Concierge Jobs in Norfolk, VA
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
- Hampton, VA (14 miles from Norfolk, VA)
- 6 days ago
- Hampton, VA (14 miles from Norfolk, VA)
- 6 days ago
As first position of contact for guests, visitors and vendors, a courteous, professional manner and appearance are essential for good public relations....
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 15 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 15 days ago
The LTSS Concierge Coordinator is Responsible for supporting the LTSS Coordinator (or contracted provider) in completing components of the person-centered planning process for individuals enrolled in...
Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence,...
Club Concierge - Cavalier Beach Club
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 18 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 18 days ago
Overview The Club Concierge is responsible for delivering exceptional guest service to all guests of the Cavalier Beach Club level....
Senior Pool Concierge - Embassy Virginia Beach Oceanfront
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 25 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 25 days ago
Answer all questions and explain policies Be familiar with the building facilities and their location and hours to provide excellent guest service Continually communicate with engineers, supervisors...
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
Pool Concierge - Embassy Suites Virginia Beach Oceanfront
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 26 days ago
- Virginia Beach, VA (16 miles from Norfolk, VA)
- 26 days ago
Answer all questions and explain policies Be familiar with the building facilities and their location and hours to provide excellent guest service Continually communicate with servers, pool attendants...
Service Concierge/Service Porter - Southern Auto Group
- Chesapeake, VA (7 miles from Norfolk, VA)
- 30+ days ago
- Chesapeake, VA (7 miles from Norfolk, VA)
- 30+ days ago
If you possess that ability to be WELCOMING, COURTEOUS, and POLITE.... we would like to add you to our team at Southern Auto Group as a Service Concierge/Service Porter!...
Demographic Data for Norfolk, VA
Moving to Norfolk, VA? Find some basic demographic data about Norfolk, VA below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Norfolk, VA
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Norfolk, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- One Call Resolution
- Weight Loss
- Food and Beverage Management
- Guest Service
- Buffet
- Service-Oriented
- Courteous
- Genetics
- People Oriented
- Long-Term Disability
- Safety Training
- Music
- Fitness
- Wellness
- Complaint Resolution
- Energetic
- Reimbursement
- Reception
- Customer Satisfaction
- General Office Duties
- Inbound/Outbound Calling
- Friendliness
- High School Diploma
- Retail
- Driving
- Verbal Communication
- Writing Skills
- Telephone Skills
- Microsoft Outlook
- Typing
- Events
- Flexibility
- Data Entry
- Interpersonal Skills
- Multitasking
- English
- Inventory Management
- Regulations
- Sales
- Policy Development
- Problem Solving
- Teamwork
- Microsoft Excel
- Microsoft Office
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills