Concierge Jobs in Massachusetts
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
Job Description: A Concierge is a customer service employee who works in a hotel, shopping mall, or even in some corporate office settings....
To respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort....
Assists with general concierge services and performs administrative clerical, Word and Excel document work....
Position Summary Resident Concierge team members deliver the highest quality customer service to all Life Time Living residents and guests by accurately answering questions and connecting residents...
un Concierge Boston needed at Royale Company!...
The Assistant Community Manager is an onsite role, providing concierge services and clerical support. Team collaboration and customer service driven are essentials for success in this role....
Full Time Concierge - DoubleTree Suites by Hilton Boston-Cambridge
- Boston, MA
- 8 days ago
- Boston, MA
- 8 days ago
outstanding guest service and financial profitability....
About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work...
Position Summary The Membership Concierge III delivers the highest quality customer service to all members and guests....
Position Summary The Membership Concierge I delivers the highest quality customer service to all members and guests....
GENERAL SUMMARY/OVERVIEW STATEMENT: Under the general direction of the Supervisor on Duty, incumbent provides assistance, direction, concierge and other guest services to patients and visitors....
An exciting opportunity has become available for a full-time Automotive Service Concierge at Herb Chambers BMW of Sudbury....
Seasonal Customer Experience Representative - Boston Harbor Garage
- Boston, MA
- 15 days ago
- Boston, MA
- 15 days ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
Seasonal Customer Experience Representative - Revere Hotel
- Boston, MA
- 15 days ago
- Boston, MA
- 15 days ago
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility...
Guest Services Associate - Club Wyndham Bentley Brook Resort
- Hancock, MA
- 15 days ago
- Hancock, MA
- 15 days ago
Responds courteously, efficiently and professionally to guest service requests....
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Massachusetts
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- One Call Resolution
- Weight Loss
- Guest Service
- Service-Oriented
- Courteous
- Genetics
- People Oriented
- Point-of-Sale System
- Housekeeping
- Music
- Fitness
- Complaint Resolution
- Quality Control Inspection
- Wellness
- Reception
- Energetic
- Reimbursement
- Customer Satisfaction
- General Office Duties
- Friendliness
- Closing
- Inbound/Outbound Calling
- Initiative
- High School Diploma
- Retail
- Driving
- Writing Skills
- Flexibility
- Telephone Skills
- Verbal Communication
- Microsoft Outlook
- Events
- Typing
- Interpersonal Skills
- English
- Multitasking
- Inventory Management
- Sales
- Regulations
- Policy Development
- Teamwork
- Microsoft Excel
- Microsoft Office
- Time Management
- Problem Solving
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
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