Front Desk Attendant Jobs in Massachusetts
A Front Desk Attendant in the hospitality service industry is primarily responsible for ensuring guests have a positive and welcoming experience. Their key duties include checking guests in and out, handling guest inquiries, managing reservations, and coordinating with other departments to ensure guest satisfaction. They are the first point of contact for guests and play a crucial role in shaping guests' impressions of the establishment. In addition, they may also be responsible for handling financial transactions, addressing guest complaints, and providing information about services and amenities.
Important skills for a Front Desk Attendant include strong communication and customer service skills, the ability to multitask, and attention to detail. Proficiency in using hotel management software is also beneficial. In some establishments, a certificate or degree in hospitality management may be required. Before becoming a Front Desk Attendant, a person may have roles such as a Guest Service Representative, Hotel Receptionist, or Customer Service Representative in other industries. These roles provide valuable experience in customer service and dealing with the public which are crucial skills for a Front Desk Attendant.
Provide exceptional guest service. Efficiently manage the operations of the front desk, ensure check in and check out is timely. Warmly and professionally welcome all guests....
Collaboration: Work closely with other departments to coordinate guest services and address any operational challenges....
Part Time Front Desk Agent Hilton Garden Inn Marlborough
- Marlborough, MA
- 11 hours ago
- Marlborough, MA
- 11 hours ago
service recovery program Follows proper selling techniques and ensures strategies are utilized to maximize room revenues Monitors room availability, follows restrictions, and all booking policies and...
Receptionist - The Residence at Watertown Square
- Watertown, MA
- 14 hours ago
- Watertown, MA
- 14 hours ago
Handle incoming telephone calls in a professional and courteous manner and directs them accordingly. Greet guests and visitors in a professional and courteous manner and directs them accordingly....
RECEPTIONIST - Cambridge and Somerville Legal Services (CASLS)
- Cambridge, MA
- 20 hours ago
- Cambridge, MA
- 20 hours ago
Greater Boston Legal Services (GBLS) is committed to fair employment practices. We are proud to employ a staff with the cultural and linguistic competency to work within a variety of communities....
Medical Receptionist - Call Center - Sports Medicine (Mon, Tues, Wed, Fri 8am-4:30pm)
- Attleboro, MA
- 21 hours ago
- Attleboro, MA
- 21 hours ago
Within a high volume setting, provides support functions to the clinical and administrative staff; ensures attention to detail and aids in the completion of patient charging, abstracting, and...
Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner....
About Milan Laser Hair Removal Milan Laser Hair Removal is one of the nations premier laser hair removal providers. Thats because we only use top of the line lasers, and all our treatments are...
Re-directs calls as needed and takes adequately detailed messages when required Greets, assists and/or directs visitors, vendors and the general public employing a professional, courteous, and respectful...
Responsibilities Greets visitors immediately upon arrivalProfessionally handles all phone calls and routes callers or answers questions in a timely and courteous mannerOffers refreshments (coffee, water...
Medical Receptionist - Thoracic Surgery - Per Diem
- Springfield, MA
- 1 day ago
- Springfield, MA
- 1 day ago
Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting....
Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting....
Site: Martha's Vineyard Hospital, Inc. At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our missionfrom doctors, nurses, business people and tech...
Agency Overview:* The Massachusetts House of Representatives (House) is comprised of 160 independently elected Members, each representing a district of approximately 43,000 people. *Position...
Overview APDerm is a physician-led, patient-centered dermatology network. Founded in 1992, we have 37 practices across Massachusetts, New Hampshire and Rhode Island and pride ourselves on being...
Demographic Data for Massachusetts
Moving to Massachusetts? Find some basic demographic data about Massachusetts below.
Front Desk Attendant Online Courses and Training Opportunities
Salary for Front Desk Attendant Jobs in Massachusetts
Highest Education Level
Front Desk Attendants in Massachusetts offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Front Desk Attendant position
- Spanish
- Faxing
- Business Correspondence
- Insurance Verification
- Scheduling Appointments
- 10 Key
- Administrative Skills
- Sorting
- Patient Registration
- Front Office
- Willingness To Learn
- Private Branch Exchange
- Collect Copays
- Clerical Support
- Office Management
- Ged
- Guest Service
- Service-Oriented
- Switchboard Operation
- Courteous
- Point-of-Sale System
- Long-Term Disability
- Housekeeping
- Complaint Resolution
- Wellness
- Reimbursement
- Reception
- Scanning
- General Office Duties
- Inbound/Outbound Calling
- Friendliness
- High School Diploma
- Retail
- Telephone Skills
- Typing
- Events
- Flexibility
- Data Entry
- Filing
- Multitasking
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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