Concierge Jobs in Novi, MI
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
- Northville, MI (4 miles from Novi, MI)
- moments ago
- Northville, MI (4 miles from Novi, MI)
- moments ago
Company DescriptionDo you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence,...
Patient Coordinator I Concierge Service - McLaren Careers
- Southfield, MI (12 miles from Novi, MI)
- 1 day ago
- Southfield, MI (12 miles from Novi, MI)
- 1 day ago
Responsible for scheduling clinic, radiology and other ancillary appointments for returning KCC patients as well as performing all responsibilities of a staff information specialist....
Patient Coordinator I Concierge Service
- Southfield, MI (12 miles from Novi, MI)
- 2 days ago
- Southfield, MI (12 miles from Novi, MI)
- 2 days ago
Responsible for scheduling clinic, radiology and other ancillary appointments for returning KCC patients as well as performing all responsibilities of a staff information specialist....
- Troy, MI (21 miles from Novi, MI)
- 11 days ago
- Troy, MI (21 miles from Novi, MI)
- 11 days ago
Concierge Position Summary Under the general direction of the Executive Director, primary responsibilities include, but are not limited to, the overall management/integrity of the building during weekends...
- Livonia, MI (10 miles from Novi, MI)
- 12 days ago
- Livonia, MI (10 miles from Novi, MI)
- 12 days ago
Elevate the quality of your stay with our deluxe suites and enjoy access to the concierge level....
- Lake Orion, MI (21 miles from Novi, MI)
- 15 days ago
- Lake Orion, MI (21 miles from Novi, MI)
- 15 days ago
We are looking for a Concierge to join our team! As our concierge, you'll be the superhero behind the front desk....
- Wayne, MI (15 miles from Novi, MI)
- 17 days ago
- Wayne, MI (15 miles from Novi, MI)
- 17 days ago
What you would be doing: As the Admissions Concierge, you will oversee the facilities customer service role and community marketing efforts to assure census and case mix goals are achieved....
- Northville, MI (4 miles from Novi, MI)
- 18 days ago
- Northville, MI (4 miles from Novi, MI)
- 18 days ago
As our 3rd Shift Concierge, you will be responsible for monitoring the community overnight, responding to the needs of our residents including light maintenance....
- Clarkston, MI (18 miles from Novi, MI)
- 21 days ago
- Clarkston, MI (18 miles from Novi, MI)
- 21 days ago
Job Summary: The ClubLife Concierges will play an integral in-part with the Member Experience Team supporting project work and goals....
- Farmington Hills, MI (6 miles from Novi, MI)
- 22 days ago
- Farmington Hills, MI (6 miles from Novi, MI)
- 22 days ago
Rose Senior Living Farmington Hills is recruiting for a hospitality focused Concierge....
- Clarkston, MI (18 miles from Novi, MI)
- 23 days ago
- Clarkston, MI (18 miles from Novi, MI)
- 23 days ago
Join the Wellbridge of Clarkston team! This position is responsible for providing assistance in all food functions as directed and in accordance with established food policies and procedures. Main...
- Commerce Township, MI (8 miles from Novi, MI)
- 26 days ago
- Commerce Township, MI (8 miles from Novi, MI)
- 26 days ago
Position Summary The Pool Concierge delivers the highest quality customer service to all members and guests accessing the outdoor pool through professional greetings, account maintenance, and knowledge...
Digital Customer Experience Representative
- Livonia, MI (10 miles from Novi, MI)
- 30+ days ago
- Livonia, MI (10 miles from Novi, MI)
- 30+ days ago
Requisition Number: 196379 Job Description Cintas is seeking a Digital Customer Experience Representative to provide world class customer service to each Cintas customer, internal and external....
- Brighton, MI (13 miles from Novi, MI)
- 30+ days ago
- Brighton, MI (13 miles from Novi, MI)
- 30+ days ago
Role overview We are looking for an amazing Front of House concierge to join the team at our brand new development in Brighton....
Position Summary As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement....
Demographic Data for Novi, MI
Moving to Novi, MI? Find some basic demographic data about Novi, MI below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Novi, MI
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Novi, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- One Call Resolution
- Weight Loss
- Food and Beverage Management
- Guest Service
- Buffet
- Service-Oriented
- Courteous
- Genetics
- People Oriented
- Long-Term Disability
- Safety Training
- Music
- Fitness
- Wellness
- Complaint Resolution
- Energetic
- Reimbursement
- Reception
- Customer Satisfaction
- General Office Duties
- Closing
- Inbound/Outbound Calling
- Friendliness
- High School Diploma
- Retail
- Verbal Communication
- Writing Skills
- Telephone Skills
- Microsoft Outlook
- Typing
- Events
- Flexibility
- Data Entry
- Interpersonal Skills
- Multitasking
- English
- Inventory Management
- Regulations
- Sales
- Policy Development
- Problem Solving
- Teamwork
- Microsoft Excel
- Microsoft Office
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
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