Concierge Jobs in Rochester, NY
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
Pay Rate: $15.60 Per Diem GENERAL SCOPE: Answer all incoming telephone calls to facilities, act as the receptionist for the facility, greet and welcome visitors, staff and residents. Perform...
Previous experience in hospitality, guest services, or a related field is preferred....
- Webster, NY (9 miles from Rochester, NY)
- 13 days ago
- Webster, NY (9 miles from Rochester, NY)
- 13 days ago
Company Description Starting at $16/hour PER DIEM SHIFTS: Days, Evenings, Weekends and OVERNIGHTS Do you have HEART? We are looking for individuals who can embrace our mission to purposely...
Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence,...
- Greece, NY (7 miles from Rochester, NY)
- 30+ days ago
- Greece, NY (7 miles from Rochester, NY)
- 30+ days ago
Company DescriptionDo you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence,...
We are looking to meet people who agree that the concierge is one of the most important components in our operation....
On Call Concierge, Hope Lodge - American Cancer Society
- Rochester, NY
- 60+ days ago
- Rochester, NY
- 60+ days ago
Previous experience in hospitality, guest services, or a related field is preferred....
Position Summary: (Italic) The Concierges maintains a pleasant and warm personality in person and over the telephone, greeting visitors, residents, and family members courteously and giving out accurate...
Our Company is a leader in wholesale and retail distribution of beauty supplies. A business built with a purpose to provide our customers with access to high-quality professional beauty products...
Demographic Data for Rochester, NY
Moving to Rochester, NY? Find some basic demographic data about Rochester, NY below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Rochester, NY
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Rochester, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- One Call Resolution
- Weight Loss
- Guest Service
- Food and Beverage Management
- Buffet
- Service-Oriented
- Courteous
- Genetics
- People Oriented
- Safety Training
- Music
- Fitness
- Complaint Resolution
- Wellness
- Energetic
- Reimbursement
- Reception
- Customer Satisfaction
- General Office Duties
- Closing
- Inbound/Outbound Calling
- Friendliness
- High School Diploma
- Retail
- Driving
- Verbal Communication
- Writing Skills
- Telephone Skills
- Microsoft Outlook
- Typing
- Events
- Flexibility
- Data Entry
- Interpersonal Skills
- Multitasking
- English
- Inventory Management
- Regulations
- Sales
- Policy Development
- Problem Solving
- Teamwork
- Microsoft Excel
- Microsoft Office
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
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