Concierge Jobs in Franklin, OH
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
- Hamilton, OH (12 miles from Franklin, OH)
- 10 days ago
- Hamilton, OH (12 miles from Franklin, OH)
- 10 days ago
Find your joy here, at COMMUNITY, a Sonida Senior Living community! We offer a comprehensive benefit package to include competitive wage/salary, health and dental insurance, 401k with company...
- Springboro, OH (4 miles from Franklin, OH)
- 30+ days ago
- Springboro, OH (4 miles from Franklin, OH)
- 30+ days ago
Qualifications of an ideal Front Desk/Concierge: High school diploma or equivalent (GED) CPR Certified At least 1 year of related work experience Front Desk/Concierge Job Summary: A Front Desk/Concierge...
- West Chester, OH (14 miles from Franklin, OH)
- 30+ days ago
- West Chester, OH (14 miles from Franklin, OH)
- 30+ days ago
The Position : Were looking for a Guest Care Concierge Responsibilities: The team member in this position must exhibit certain characteristics and perform specific duties during their daily or weekly...
Remote Work- Mason, OH (12 miles from Franklin, OH)
- 45+ days ago
- Mason, OH (12 miles from Franklin, OH)
- 45+ days ago
Position Summary As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement....
Demographic Data for Franklin, OH
Moving to Franklin, OH? Find some basic demographic data about Franklin, OH below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Franklin, OH
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Franklin, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- One Call Resolution
- Weight Loss
- Food and Beverage Management
- Guest Service
- Buffet
- Service-Oriented
- Courteous
- Genetics
- People Oriented
- Safety Training
- Housekeeping
- Music
- Fitness
- Wellness
- Complaint Resolution
- Energetic
- Reimbursement
- Reception
- Customer Satisfaction
- General Office Duties
- Closing
- Inbound/Outbound Calling
- Friendliness
- High School Diploma
- Retail
- Driving
- Verbal Communication
- Writing Skills
- Telephone Skills
- Microsoft Outlook
- Typing
- Events
- Flexibility
- Data Entry
- Interpersonal Skills
- Multitasking
- English
- Inventory Management
- Regulations
- Sales
- Policy Development
- Problem Solving
- Teamwork
- Microsoft Excel
- Microsoft Office
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
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