Concierge Jobs in Reading, PA
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
Patient Concierge, Pennsburg Primary Care
- Pennsburg, PA (24 miles from Reading, PA)
- 24 days ago
- Pennsburg, PA (24 miles from Reading, PA)
- 24 days ago
Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process....
Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and...
- Ephrata, PA (17 miles from Reading, PA)
- 30+ days ago
- Ephrata, PA (17 miles from Reading, PA)
- 30+ days ago
Part Time - Must have Weekend Availability Summary Accommodates Guests of the hotel. Essential Duties and Responsibilities include the following: PEP/ONQpm GSA Curriculum-perform daily front desk...
- Honey Brook, PA (19 miles from Reading, PA)
- 30+ days ago
- Honey Brook, PA (19 miles from Reading, PA)
- 30+ days ago
Help Living Options Assisted Living Independent Living Resources Independent vs. Assisted Talking with Parents Helpful Links Day in the Life Services & Amenities Blog Testimonials About Us Mission...
Demographic Data for Reading, PA
Moving to Reading, PA? Find some basic demographic data about Reading, PA below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Reading, PA
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Reading, PA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- One Call Resolution
- Weight Loss
- Food and Beverage Management
- Guest Service
- Buffet
- Service-Oriented
- Courteous
- Genetics
- People Oriented
- Long-Term Disability
- Safety Training
- Housekeeping
- Music
- Fitness
- Wellness
- Complaint Resolution
- Energetic
- Reimbursement
- Reception
- Customer Satisfaction
- General Office Duties
- Closing
- Inbound/Outbound Calling
- Friendliness
- High School Diploma
- Retail
- Verbal Communication
- Writing Skills
- Telephone Skills
- Microsoft Outlook
- Typing
- Events
- Flexibility
- Data Entry
- Interpersonal Skills
- Multitasking
- English
- Inventory Management
- Regulations
- Sales
- Policy Development
- Problem Solving
- Teamwork
- Microsoft Excel
- Microsoft Office
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
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