Concierge Jobs in Gatlinburg, TN
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
Title: Guest Services Associate (2nd Shift): Club Wyndham Great Smokies
- Sevierville, TN (11 miles from Gatlinburg, TN)
- 21 hours ago
- Sevierville, TN (11 miles from Gatlinburg, TN)
- 21 hours ago
How You'll Shine As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout...
- Walland, TN (19 miles from Gatlinburg, TN)
- 4 days ago
- Walland, TN (19 miles from Gatlinburg, TN)
- 4 days ago
Job Details Job Location : Blackberry Mountain - Walland, TN Salary Range : $15.00 Hourly Job Shift : Any Description and Qualifications The Adventure Concierge team is responsible for ensuring that...
- Sevierville, TN (11 miles from Gatlinburg, TN)
- 16 days ago
- Sevierville, TN (11 miles from Gatlinburg, TN)
- 16 days ago
SCHEDULE DETAILS: Our In House Marketing Concierge will work a flexible schedule to include weekends and holidays....
- Walland, TN (19 miles from Gatlinburg, TN)
- 45+ days ago
- Walland, TN (19 miles from Gatlinburg, TN)
- 45+ days ago
Job Details Job Location: Blackberry Farm - Walland, TN Position Type: Full Time Salary Range: $17.00 Hourly Job Shift: Day Description and Qualifications The concierge team is responsible for ensuring...
Guest Services Associate: Club Wyndham Smoky Mtns.
- Sevierville, TN (11 miles from Gatlinburg, TN)
- 45+ days ago
- Sevierville, TN (11 miles from Gatlinburg, TN)
- 45+ days ago
How Youll Shine: As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests vacations memorable from registration to checkout...
- Pigeon Forge, TN (11 miles from Gatlinburg, TN)
- 90+ days ago
- Pigeon Forge, TN (11 miles from Gatlinburg, TN)
- 90+ days ago
Summary As a Camp Concierge, you are often the first point of contact for our guests on site, and you play a critical role in setting the tone for the duration of their stay....
Demographic Data for Gatlinburg, TN
Moving to Gatlinburg, TN? Find some basic demographic data about Gatlinburg, TN below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Gatlinburg, TN
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Gatlinburg, TN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- One Call Resolution
- Weight Loss
- Food and Beverage Management
- Guest Service
- Buffet
- Service-Oriented
- Courteous
- Genetics
- People Oriented
- Long-Term Disability
- Safety Training
- Music
- Fitness
- Wellness
- Complaint Resolution
- Energetic
- Reimbursement
- Reception
- Customer Satisfaction
- General Office Duties
- Closing
- Inbound/Outbound Calling
- Friendliness
- High School Diploma
- Retail
- Verbal Communication
- Writing Skills
- Telephone Skills
- Microsoft Outlook
- Typing
- Events
- Flexibility
- Data Entry
- Interpersonal Skills
- Multitasking
- English
- Inventory Management
- Regulations
- Sales
- Policy Development
- Problem Solving
- Teamwork
- Microsoft Excel
- Microsoft Office
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
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