Reservation Clerk Jobs in Columbia, MD
A Reservation Clerk in the hospitality service industry is responsible for accepting, managing, and processing all reservation requests for guests in hotels, resorts, or airlines. They handle inquiries regarding services offered, provide detailed information about availability, rates, and facilities, and ensure that all bookings are recorded accurately and efficiently. They also often interact directly with guests to address inquiries, concerns, or complaints. Furthermore, they collaborate with other departments to ensure rooms are prepared upon guest arrival, and payment procedures are handled seamlessly. They play an essential role in guaranteeing excellent customer service and smooth operations within the hospitality business.
Reservation Clerks should have excellent customer service skills, attention to detail, and strong organizational capabilities. They must be proficient in using booking and reservation software, as well as basic office tools like spreadsheets and email. Good communication and interpersonal skills are of paramount importance in this role. Knowledge of multiple languages can be a significant advantage for interacting with international guests. Prior experience in a customer-facing role is beneficial, and while there are no strict educational requirements, a high school diploma is usually required, and a degree in hospitality or tourism can be helpful. Previous job roles may include hotel receptionist, customer service representative, or front desk associate.
Guest Services Coordinator (Part-Time to Full Time)
- Washington, DC (22 miles from Columbia, MD)
- 3 days ago
- Washington, DC (22 miles from Columbia, MD)
- 3 days ago
The Guest Services Coordinator helps us care for our guests by serving as a key player in ensuring that each guest receives outstanding service and support through our online feedback channels....
Onboarding & Travel Coordinator
- Baltimore, MD (15 miles from Columbia, MD)
- 5 days ago
- Baltimore, MD (15 miles from Columbia, MD)
- 5 days ago
Onboarding & Travel Coordinator For CDL Class A Drivers About Us Formed in 1924 Cowan Systems is a privately owned company headquartered in Baltimore MD and enjoys a history of excellence and...
- Washington, DC (22 miles from Columbia, MD)
- 23 days ago
- Washington, DC (22 miles from Columbia, MD)
- 23 days ago
Job Description *** Active Secret Clearance Required *** As Travel Coordinator for the project, you will have the opportunity to work on an exciting, high profile project and lead a vital function...
- Washington, DC (22 miles from Columbia, MD)
- 30+ days ago
- Washington, DC (22 miles from Columbia, MD)
- 30+ days ago
SOS International LLC Travel Coordinator (OCONUS) in DMV , United States Overview This position is contingent upon contract award SOS International LLC (SOSi) is seeking a Travel Coordinator to...
Demographic Data for Columbia, MD
Moving to Columbia, MD? Find some basic demographic data about Columbia, MD below.
Reservation Clerk Online Courses and Training Opportunities
Salary for Reservation Clerk Jobs in Columbia, MD
Required or preferred licenses and certifications for Reservation Clerk positions.
Highest Education Level
Reservation Clerks in Columbia, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Reservation Clerk position
- Banquet Catering
- Guest Service
- Aloha POS
- Service-Oriented
- Catering
- Switchboard Operation
- Courteous
- Upselling
- Long-Term Disability
- Quality Control Inspection
- Wellness
- Complaint Resolution
- Cashier Skills
- Reception
- General Office Duties
- Inbound/Outbound Calling
- Friendliness
- Background Checks
- High School Diploma
- Retail
- Customer Relations
- Verbal Communication
- Telephone Skills
- Microsoft Outlook
- Typing
- Auditing
- Events
- Flexibility
- Data Entry
- Interpersonal Skills
- Filing
- Multitasking
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Time Management
- Bilingual
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
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