Reservation Clerk Jobs in Lanham, MD
A Reservation Clerk in the hospitality service industry is responsible for accepting, managing, and processing all reservation requests for guests in hotels, resorts, or airlines. They handle inquiries regarding services offered, provide detailed information about availability, rates, and facilities, and ensure that all bookings are recorded accurately and efficiently. They also often interact directly with guests to address inquiries, concerns, or complaints. Furthermore, they collaborate with other departments to ensure rooms are prepared upon guest arrival, and payment procedures are handled seamlessly. They play an essential role in guaranteeing excellent customer service and smooth operations within the hospitality business.
Reservation Clerks should have excellent customer service skills, attention to detail, and strong organizational capabilities. They must be proficient in using booking and reservation software, as well as basic office tools like spreadsheets and email. Good communication and interpersonal skills are of paramount importance in this role. Knowledge of multiple languages can be a significant advantage for interacting with international guests. Prior experience in a customer-facing role is beneficial, and while there are no strict educational requirements, a high school diploma is usually required, and a degree in hospitality or tourism can be helpful. Previous job roles may include hotel receptionist, customer service representative, or front desk associate.
Travel Coordinator (Defense Travel System & Deltek Experience)
- McLean, VA (16 miles from Lanham, MD)
- 3 days ago
- McLean, VA (16 miles from Lanham, MD)
- 3 days ago
Company Overview We are a world-class team of professionals who deliver next generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50+...
Guest Services Coordinator (Part-Time to Full Time)
- Washington, DC (10 miles from Lanham, MD)
- 8 days ago
- Washington, DC (10 miles from Lanham, MD)
- 8 days ago
The Guest Services Coordinator helps us care for our guests by serving as a key player in ensuring that each guest receives outstanding service and support through our online feedback channels....
- Washington, DC (10 miles from Lanham, MD)
- 28 days ago
- Washington, DC (10 miles from Lanham, MD)
- 28 days ago
Job Description *** Active Secret Clearance Required *** As Travel Coordinator for the project, you will have the opportunity to work on an exciting, high profile project and lead a vital function...
- Washington, DC (10 miles from Lanham, MD)
- 30+ days ago
- Washington, DC (10 miles from Lanham, MD)
- 30+ days ago
SOS International LLC Travel Coordinator (OCONUS) in DMV , United States Overview This position is contingent upon contract award SOS International LLC (SOSi) is seeking a Travel Coordinator to...
Demographic Data for Lanham, MD
Moving to Lanham, MD? Find some basic demographic data about Lanham, MD below.
Reservation Clerk Online Courses and Training Opportunities
Salary for Reservation Clerk Jobs in Lanham, MD
Required or preferred licenses and certifications for Reservation Clerk positions.
Highest Education Level
Reservation Clerks in Lanham, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Reservation Clerk position
- Banquet Catering
- Food and Beverage Management
- Guest Service
- Aloha POS
- Service-Oriented
- Catering
- Switchboard Operation
- Courteous
- Upselling
- Long-Term Disability
- Quality Control Inspection
- Wellness
- Complaint Resolution
- Cashier Skills
- Reception
- Inbound/Outbound Calling
- Friendliness
- General Office Duties
- High School Diploma
- Customer Relations
- Retail
- Microsoft Outlook
- Verbal Communication
- Telephone Skills
- Typing
- Auditing
- Events
- Flexibility
- Data Entry
- Interpersonal Skills
- Filing
- Multitasking
- English
- Inventory Management
- Regulations
- Sales
- Policy Development
- Problem Solving
- Microsoft Excel
- Microsoft Office
- Bilingual
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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