Room Service Wait Staff Jobs in Boston, MA
A Room Service Wait Staffer, as a crucial part of the hospitality service industry, is primarily responsible for providing exceptional customer service by attending to guests' culinary needs in their rooms. Their duties include taking orders via phone or online platforms, serving meals and beverages at the requested times, and ensuring that the service is prompt, efficient, and adheres to the establishment's standards. Moreover, they are expected to handle any customer complaints or issues effectively, coordinate with other departments like the kitchen and housekeeping, plus they might also take part in inventory management.
Important skills for Room Service Wait Staff include excellent communication and interpersonal skills, attention to detail, time management skills, and a customer-oriented approach. They should be adept at multitasking, possess good physical stamina, and be able to perform under pressure. It is also highly beneficial to have knowledge of different types of cuisine and beverages. While specific certifications are not typically required, a Food Handler's Card or permit may be necessary in some locations. Prior to becoming a Room Service Wait Staffer, a person could have roles such as a Restaurant Waiter/Waitress, a Hotel Front Desk Clerk, or a Catering Assistant to gain relevant experience in the field.
glasses are wiped and spotless Make sure that all product served are accounted for on the final bill before presenting it Anticipate guest needs Provide excellent service to all guests Assist Guest courteously...
Guest Service & Experience Provide outstanding guest service with professionalism, efficiency, and a positive attitude....
Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations....
Demographic Data for Boston, MA
Moving to Boston, MA? Find some basic demographic data about Boston, MA below.
Room Service Wait Staff Online Courses and Training Opportunities
Salary for Room Service Wait Staff Jobs in Boston, MA
Required or preferred licenses and certifications for Room Service Wait Staff positions.
Highest Education Level
Room Service Wait Staffs in Boston, MA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Room Service Wait Staff position
- MICROS Systems
- Banquet Catering
- Dietary Restrictions
- Guest Service
- Food and Beverage Management
- Portion Control
- Modified Diets
- Room Service
- Aloha POS
- Fine Dining
- Sanitation
- Menu Planning
- Service-Oriented
- Food Handling
- Upselling
- Courteous
- Point-of-Sale System
- Pulling
- Hazard Analysis & Critical Control Point
- Safety Training
- Housekeeping
- Music
- Fitness
- Complaint Resolution
- Wellness
- Assembly
- Cash Handling
- Friendliness
- Closing
- Inbound/Outbound Calling
- Initiative
- High School Diploma
- Writing Skills
- Telephone Skills
- Events
- Interpersonal Skills
- English
- Multitasking
- Sales
- Regulations
- Policy Development
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
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