Concierge Jobs in Ann Arbor, MI
A Concierge in the hospitality service industry plays a vital role in ensuring the comfort and satisfaction of guests. They act as a personal assistant to guests, providing information and services such as booking restaurants, arranging for spa services, recommending nightspots, booking transportation, and coordinating porter services. Their overarching role is to meet and exceed guest expectations by providing personalized services that enhance the guest's experience. To perform these duties effectively, a concierge needs to have exceptional communication and customer service skills, a deep knowledge of local attractions and services, and problem-solving abilities.
Before becoming a concierge, a person might hold roles such as front desk agent, guest service agent or hotel receptionist. These positions provide the opportunity to develop customer service skills, learn about hotel operations and understand guest needs - all of which are crucial skills for a concierge. There are no specific certifications required for the role; however, a certification from organizations like the American Hotel & Lodging Educational Institute can enhance the credibility and marketability of a concierge. Fluency in multiple languages can also be advantageous in this role given the interaction with international guests.
Apartment Concierge Ann Arbor, MI Position: Property Management Job Number: 436589 Pay Rate: $14/hr Position: Concierge Office: Detroit Job Description Job Position: Apartment Concierge Location: Ann...
- Wayne, MI (23 miles from Ann Arbor, MI)
- 15 days ago
- Wayne, MI (23 miles from Ann Arbor, MI)
- 15 days ago
What you would be doing: As the Admissions Concierge, you will oversee the facilities customer service role and community marketing efforts to assure census and case mix goals are achieved....
- Northville, MI (18 miles from Ann Arbor, MI)
- 17 days ago
- Northville, MI (18 miles from Ann Arbor, MI)
- 17 days ago
As our 3rd Shift Concierge, you will be responsible for monitoring the community overnight, responding to the needs of our residents including light maintenance....
- Brighton, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
- Brighton, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
Role overview We are looking for an amazing Front of House concierge to join the team at our brand new development in Brighton....
Membership Concierge Opening Shifts (4am)
- Novi, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
- Novi, MI (21 miles from Ann Arbor, MI)
- 30+ days ago
Position Summary As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement....
Offer services of ticket agencies, limousine service and tour guide organizations to guests. Service each guest comment/complaint according to procedure - escort and service VIP guests....
Demographic Data for Ann Arbor, MI
Moving to Ann Arbor, MI? Find some basic demographic data about Ann Arbor, MI below.
Concierge Online Courses and Training Opportunities
Salary for Concierge Jobs in Ann Arbor, MI
Required or preferred licenses and certifications for Concierge positions.
Highest Education Level
Concierges in Ann Arbor, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Concierge position
- One Call Resolution
- Weight Loss
- Guest Service
- Food and Beverage Management
- Buffet
- Service-Oriented
- Courteous
- Genetics
- People Oriented
- Safety Training
- Music
- Fitness
- Complaint Resolution
- Wellness
- Energetic
- Reimbursement
- Reception
- Customer Satisfaction
- General Office Duties
- Closing
- Inbound/Outbound Calling
- Friendliness
- High School Diploma
- Retail
- Driving
- Verbal Communication
- Writing Skills
- Telephone Skills
- Microsoft Outlook
- Typing
- Events
- Flexibility
- Data Entry
- Interpersonal Skills
- Multitasking
- English
- Inventory Management
- Regulations
- Sales
- Policy Development
- Problem Solving
- Teamwork
- Microsoft Excel
- Microsoft Office
- Time Management
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Training and Development
- Communication Skills
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